Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
Project begin
2009-05-08
Planned document number
ISO/DIS 9241-154
Abstract
DIN EN ISO 9241-154 gives provisions on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition as the input mechanism. It is equally applicable to cases in which the user or the IVR system itself (e.g. in some telemarketing applications) initiates the call.
Responsible Committee
NA 023-00-04-05 GAK Gemeinschaftsarbeitskreis NAErg/NIA: Benutzungsschnittstellen
Draft standard
Search in NA 023
Contact
B.Eng. M.Sc.
Florian Keiper
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